Megan Coleman serves as Senior Hospitality Lead at Kleros Hospitality, playing a critical boots-on-the-ground role in property readiness, team training, and day-to-day service execution.

Megan brings hands-on experience from vacation and short-term rental markets, where she has overseen property turnovers and quality control in fast-paced hospitality environments. Prior to joining Kleros, she owned and operated her own cleaning business, providing services across residential homes, short-term rentals, move-in and move-out cleans, and post-construction projects. This background gives her a practical, end-to-end understanding of what it takes to deliver consistent results across property types.

At Kleros, Megan supports onboarding and training of hospitality staff, helps implement service standards, and ensures properties meet quality expectations before guest arrival. She is known for her strong attention to detail, reliability, and professionalism — qualities that directly impact guest satisfaction and owner confidence.

In addition to operations, Megan brings customer service experience in scheduling, pricing, and coordinating cleans. She understands the importance of clear communication and follow-through, working closely with clients and internal teams to ensure expectations are met and issues are addressed quickly.

Megan’s combination of operational discipline and service mindset makes her a key contributor to Kleros Hospitality’s commitment to dependable execution and high-quality guest experience.